Almost every industry is filled with steep competition in this advanced digital world. Not following smart strategies can make or break your business journey in any kind of industry. Freight delivery is a key aspect for shippers that can create an appropriate impression in the minds of customers. Hence, it is highly crucial to offer them with best services with a final intention of superior experience. If you are looking to enhance your shipping by giving superior freight delivery service, below are 11 unique ways to accomplish it.
- Give an Estimated Delivery Date:
The majority of online shoppers are expecting an estimated delivery date if not a guaranteed delivery date. While this is a much-needed aspect of freight delivery, there are still some of the firms that have still neglected this feature and losing interest from their customers.
- Optimal tracking:
The tracking for their products is essential for any customer to know the position of their orders. Have a genuine and accurate tracking to make them aware of the movement of their product. Customers must be given all the necessary details of the support for continuous interaction whenever needed.
- Consistent updates through different channels:
Every customer will be wanting to know if they will receive the package on the estimated delivery time and condition. Further, if the product gets delayed for unavoidable reasons like weather or vehicle breakdown etc, then this delay should be updated. This will give the option for customers if they are fine with the delay in delivery. Give the delivery updates via different channels like SMS, Email, Website, Apps so that they do not miss them to a maximum extent.
- Diverse payment Options:
The latest trends and updates have made customers look for diverse payment options when they shop online. Few may look for credit or debit cards, some may prefer net banking, some like to go with e-wallets and some may require UPI payments. Along with these, some of them still need to go for payment on delivery as they get their products at the designated address.
- Customer-oriented return policy:
It is better to take constant feedback from the customers regarding updates in the return policy. Ensure that there will be a sense of hesitation in the customers whenever they do online shopping. Hence, you must offer a smooth return policy if they return the product in ideal condition. It should be simple and transparent so that they do not have to shell out any additional charges but just hand over the product in exchange for another or get the refund in their designated account or the app account.
- Options in delivery:
Customers should be given diverse options in choosing which type of delivery they are looking for in every order. The location of delivery and the speed of delivery must be allowed to select as per the choice of the customer. This will also be beneficial for shippers as it will make the supply chain flexible thereby reducing the stress on exclusive transport chains. Even the expedited delivery options are helpful for customers if they are looking to get delivery on the same day or another.
- Time slots for every delivery:
Sometimes, a customer may not be present at the location during the time of delivery. Hence, it is beneficial for both suppliers and customers to have time slot options for delivery. This will aid them in being prepared for payments and receiving the package without any delay. The option will also be helpful for courier partners to plan their deliveries accordingly. Moreover, the undelivered order numbers can be decreased to a very small number and make efficient functioning of the system.
- Partner with a reliable Courier Service:
Several businesses plan on all other aspects of managing delivery but neglect the association with courier service. If you intend to have efficient service, then it is important to associate with a reliable courier partner. Don’t blindly choose your partner with their reputation, but ensure that whether they will perform all actions according to your customer requirements and business motives. Also, don’t consider only the cost factor while choosing the company. It may save you some amount of money initially, but in the future, it may hit you harder in terms of reliability. If you lose the trust of customers in this regard, it would be difficult for you to get back into the groove.
- Managing damage:
Delivery involves the movement of products from one place to another or one truck to another, consist the risk of damage. If the fright consists of fragile items, then label them properly and ensure to place them on the appropriate freight delivery method. If you do not take care of these special items, then it may lead to damage to the product which will not only incur a loss to the business but more importantly make the customer lose trust in your brand.
- Use of advanced technology:
The use of methods like artificial intelligence, automation, machine learning, and big data lets the shippers make remarkable moves in improving the quality of service. Ensure that with the accumulation of key data, you can take important decisions and make timely delivery to your esteemed customers.
- Customer support
Finally, always give your best to the customer by offering them constant support for at least 12 hours every day. If you fail to give ideal customer support it is impossible to aid the customer with a flawless experience regardless of any other strategies.
Final thoughts on Freight Delivery:
Having reliable and safe freight shipping services, it is possible to effectively reach the customers and lead the competitive market. So, it is important to associate with experienced and reliable logistics companies like Corlett express for guaranteeing an error-free delivery service. Our complete team and fleet have shown its worth for several years by offering smooth service to even the extremely remote areas of Utah.