Our website is much more than just a place for you to learn about Corlett Express. While that’s definitely one of our goals, we also want to ensure that our website provides various ways for you to interact with us as directly and seamlessly as possible!
With this in mind, we invite you to take a look at our new website, then take advantage of our improvements in three areas — customer service, customer scheduling, and customer feedback.
Customer Service
Our new live chat function is simple and responsive to all of your questions and needs. Within a few seconds of your arrival to our website, a chat box appears, which you can use right away or minimize and use it when you need it. With our live chat, you can get real-time updates on your shipment, trace specific shipments, see various charges, and schedule pick-ups. This level of customer service gives you access to visual details that are beyond what is possible in a phone call.
We love your phone calls, and we continue to take pride in providing you with top-notch phone service! But we also love the fact that we can now serve you in more ways through our new live chat!
Customer Scheduling
Scheduling a Corlett Express pick-up should be one of the easiest things you do in your busy day! For your convenience, we now provide you with three ways to schedule a pick-up:
- Give us a call! Phoning in your shipment request has always been an easy way to provide us with your shipment details. Our phone service agents are superb in their attention to detail and overall service, so you can rely on them to process your requests quickly and efficiently!
- Live Chat is another great avenue if you’d rather input your shipment details while having the convenience of someone available to answer any questions!
- Our new online pick-up form enables you to provide us with all of your freight and shipment details — such as the weight of your freight and the time frame in which it will be available for pick-up — then you simply click submit! You can also complete the online bill of lading form and submit it directly to us, or simply print and fill it out yourself to be used as a packing list — your choice!
Customer Feedback
We really want to know what you think of Corlett Express! There’s now a REVIEWS tab on our website, which you can click to read other customer reviews and of course, submit your own review! Your feedback comes directly to us so that we can carefully review it, take any necessary quality control measures, and improve our service delivery. Simply put, your feedback is valuable to us because it makes our overall customer experience better.
In addition to these website improvements, we have a new website blog and hope you’ll check it out regularly! We sincerely appreciate you as our customers and will continue to keep you informed monthly through our blog — it’s our way of providing you with the latest updates and highlights from Corlett Express!
Our new website improvements prioritize you, our customers. Let us know what you think of our improvements — we love hearing from the people we serve!
